Presented by:
- Jessica Olin,Director of the Parker Library, Wesley College
- Joe Hardenbrook, Reference & Instruction Librarian, Carroll University Library
Session Description:
Learn how to design and conduct a kindness audit, a low-cost and high-reward assessment method that helps librarians examine barriers to library services and spaces through a user experience lens. Varying methods for kindness audits, lessons learned, and suggestions for identifying and implementing low-cost improvements for library spaces and services, will all be discussed.
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