Session Description:
Are users struggling to successfully navigate your institutions government information website? Youre not alone! This is a problem across specialized library units. The diversity of needs and levels of experience among potential users, combined with the complexity of various service areas makes designing a one-sized-fits-all website difficult. This session will introduce strategies for developing usability tests to uncover jargon and develop a user-centered design focused on government information websites. Presenters will share findings from user studies which can inform the development or redesign of websites for specialized services such as data management, scholarly communication, and special collections.
